1. General provisions

1.1These Terms & Conditions (the "Terms") set out the rules for using All Good Therapists (the "Service"), available at [https://www.example.com] and in our mobile applications for iOS and Android.

1.2The Service is operated by [Meg Galleon Ltd], a company registered in [country] under number [number], with its registered office at [address] (the "Operator", "we", "us", "our").

1.3The Service is intended for people in Ireland and the United Kingdom (England, Scotland, Wales and Northern Ireland).

1.4These Terms form a single whole with our Privacy Policy, Cookies Policy and Disclaimer. All of these documents are available without signing in, in the footer of the website and in the menu of the mobile application.

1.5The English version of these documents is the binding version. The Service and its messages are provided in English.

1.6The website and the mobile applications offer the same features and are governed by the same Terms.

2. Definitions

2.1"Guest" — a person who has no account or is not signed in.

2.2"User" — a person with a free User account who uses the Service to find Professionals and Events.

2.3"Professional" — a person with a Professional account of one of the following types: Therapist, Psychotherapist, Physiotherapist, Functional Medicine Practitioner (together, "Specialists") or Healthy Shop.

2.4"Account" — describes who a person is in the Service. Account data is not public.

2.5"Profile" — the public presentation of a Professional in the directory, in search results and on the map. Profiles are visible to signed-in members only.

2.6"Skill" — a qualification declared by a Specialist and verified by an Administrator on the basis of evidence.

2.7"Event" — a training session, workshop or meeting published in the Service's calendar by a Professional (the "Organiser").

2.8"Subscription" — the monthly paid plan that keeps a Profile visible and the professional features available.

2.9"Free Period" — a promotional period of a Subscription without charge, where the plan provides for one.

2.10"Grace Period" — the seven-day period following a failed payment, or following the withdrawal of Premium status, during which the Profile remains visible.

2.11"Administrator" — a person authorised by the Operator to verify Profiles, Skills and Events and to manage Accounts.

2.12"Content" — any text, photograph, logo, document or other material submitted to the Service.

2.13"Stripe" — the third-party payment provider that processes Subscriptions.

2.14"Premium Account" — a Professional Account to which the Operator has granted Premium status, exempting it from fees for professional features (clauses 9.27–9.31).

3. Nature of the Service

3.1The Service is a directory of Professionals, an educational hub and a place where signed-in members share their opinions. It helps people find Professionals whose Skills have been checked by an Administrator, and it allows Professionals to present those Skills.

3.2The Service does not provide medical advice and does not replace consultation with a qualified medical practitioner. It is for information and educational purposes only (see our Disclaimer).

3.3The Operator is not a party to any agreement between a User and a Professional or Organiser. Appointments, treatments, purchases and participation in Events are arranged directly with the Professional or Organiser, outside the Service.

3.4In particular, the Service does not provide:

• the sale of goods by Healthy Shops (there is no basket and no payment for goods);
• ticket sales or registration for Events;
• chat or messaging between members;
• any referral programme, commission, payouts or voluntary donations;
• paid ranking or paid promotion of Profiles;
• marketing communications (newsletters).

3.5Without an Account, only the information pages are available: the home page, About Us, Pricing, Documents and Contact Us. The search, the map, Profiles and the Event calendar are available to signed-in members only. A User Account is free of charge.

3.6Complaints about the professional conduct of a Specialist should be addressed directly to the professional association of which that Specialist is a member (see our Disclaimer).

4. Your Account

4.1Every Account holder, of any Account type, must be at least 18 years old. By accepting these Terms you confirm that you meet this requirement. The Service does not collect your date of birth.

4.2Registration is free of charge for every Account type.

4.3When registering, you provide: the Account type, your email address, a password, your first name and surname and — for a Professional Account — your country (Ireland or the United Kingdom). The country of the Account determines the currency and the subscription plan. Registration does not collect any address.

4.4When registering, you must accept these Terms and our Privacy Policy. The Service does not collect any optional consents. Consents are recorded together with the date and the version of the document to which they were given.

4.5By creating an Account you consent to the cookies that are necessary for the Service to work, including those of the mapping service, as described in our Cookies Policy.

4.6One email address corresponds to one Account.

4.7An Account becomes active once you confirm your email address using the link sent to you. An unconfirmed Account cannot publish any Content.

4.8Your password must be at least 8 characters long and contain at least one capital letter, one digit and one special character. You are responsible for keeping your password confidential and for all activity carried out through your Account. If you suspect unauthorised access, please notify us without delay at [support@example.com].

4.9Changing your email address or your password requires your current password. A new email address takes effect once confirmed using the link sent to it; until then, the existing address remains in effect. The Service never sends your password by email.

4.10The information you provide in the Service must be true and kept up to date.

4.11Account data is not public — including the location of the Account (for a User: town and country) and a Professional's billing address. It is visible to the Account holder and to Administrators.

4.12After a series of unsuccessful sign-in attempts, the Service temporarily limits further attempts.

5. Account types and changing the Account type

5.1A User Account is free of charge and never leads to a payment. It allows you to use the search, the map and the Event calendar, view Profiles, save them to your favourites, recommend Profiles and add Events to your personal calendar.

5.2A Professional Account includes every feature of a User Account and, in addition, allows you to maintain a Profile and publish Events, on the terms set out in sections 6 to 11.

5.3You choose exactly one Professional type: Therapist, Psychotherapist, Physiotherapist, Functional Medicine Practitioner or Healthy Shop.

5.4You can change a User Account into a Professional Account at any time in your Account settings. The change takes effect when the Account holder confirms it. Your favourites, recommendations, personal calendar, consents and the Account creation date remain unchanged.

5.5This change is final. A Professional Account cannot return to the User type, and the Professional type cannot be changed later — neither by you nor by a decision of an Administrator. Before the change is made, the Service asks you to confirm that you understand this.

5.6A Professional Account remains a Professional Account even after its Subscription is cancelled or expires. It then loses its professional features (clause 9.17) and keeps every feature of a free User Account.

5.7Changing the Account type does not by itself give visibility in the directory: professional features require both an approved Profile and an active Subscription. A Free Period and Premium status count as an active Subscription.

5.8A Professional who wishes to practise in a capacity requiring a different Specialist type must create a separate Account with a different email address and a separate Subscription.

6. Profiles

6.1An Account may hold at most one Specialist Profile and, in addition, at most one Healthy Shop Profile. Two Specialist Profiles cannot be held on one Account in any combination of types.

6.2A Specialist who also runs a shop adds a Healthy Shop Profile to their Account, from the Account view. Each Profile is verified separately.

6.3Every Profile must be approved by an Administrator before it is published. Until then, it is not visible to anyone other than its owner.

6.4An incomplete Profile cannot be submitted for approval. A Profile must include at least:

• a first name and surname (Specialist) or a shop name (Healthy Shop);
• at least one location with the details required for its kind;
• for a Specialist — at least one Skill with school details and evidence (section 7).

6.5Profile locations are of three kinds:

• in person — requires a full address; the map pin is placed at the address given or wherever the owner has moved it;
• home visits — requires a country and a county;
• online.

A Healthy Shop may use in-person and online locations only. If you do not wish to disclose an address, choose home visits or online. The only remaining location of a Profile cannot be deleted. Working hours are optional and are set separately for each location.

6.6A Profile has one description field. In a Healthy Shop Profile, the description may not exceed 4,000 characters.

6.7The following are publicly visible (to signed-in members): the name, type, photograph or logo, description, verified Skills — in the Profile view together with the name of the university or school, the country, the town and the year in which each was obtained — the kind of each location with its country, county, town and, for an in-person location, its street, working hours, languages, contact details (including any number of links to profiles on other websites), the number of recommendations, confirmed connections and Events.

6.8The following are never public: postcodes and Eircodes, diploma files, the confirmation sources given for Skills, Account data, Administrators' internal notes and the number of Profile views.

6.9Changes after publication. A Profile has a published version and a draft version. Viewers always see the most recently approved version.

• The following require approval: adding, changing and removing Skills (including replacing a diploma), changing the public name, changing the description, and adding a location, changing its kind or removing it. Until a decision is made, the Profile remains visible in its previous form.
• The following take effect immediately: the photograph or logo, contact details, working hours, links, languages, location details that do not change its kind, and moving the map pin.
• A Profile may have at most one open request for changes. The owner may withdraw a submission before a decision is made.

6.10Every change to a Profile is recorded in a permanent change history kept by the Operator.

6.11Profile Content is saved to the draft version using the "Save" button — including before the first submission. If adding a payment method is interrupted or fails, the Content you have entered is not deleted.

7. Skills and their verification

7.1Every Skill requires evidence and verification by an Administrator. A declaration alone is not sufficient. Only verified Skills are publicly visible.

7.2A Therapist chooses Skills from a closed list maintained by the Administrator and may hold several. A missing name may be proposed using the "Other" option; only an Administrator can extend the list.

7.3Psychotherapists, Physiotherapists and Functional Medicine Practitioners have exactly one fixed Skill corresponding to their profession, which can be confirmed by a diploma only.

7.4For every Skill you provide the name of the university or school, the town and the country (the year is optional), together with evidence:

• a diploma or certificate — as a file; or
• an indication of who can confirm the Skill — for example, the association with which the Specialist is registered, the office of the school, or the course tutor, with contact details — together with an explanation of why no document is available. In that case an Administrator contacts the source outside the Service, and verification may take longer.

One document cannot confirm two Skills.

7.5Evidence files and confirmation sources are not public. They are accessible to Administrators, and every opening of a file is recorded. The file is deleted once a decision has been made — including a rejection — so a resubmission requires the file to be attached again.

7.6In the Profile view, each Skill is shown with its name, the fact of its verification and the name of the university or school, the country, the town and the year in which it was obtained (if given). Search results and the map show only the name of the Skill and the fact of its verification. The method of verification is not disclosed.

7.7Skills do not expire. They stop being visible only after an approved removal or after their verification has been withdrawn.

7.8The Operator may withdraw the verification of a Skill if it receives a justified objection to the evidence, in particular from a school. While the objection is being considered, the Skill is hidden. An unfounded objection restores the verification. After a withdrawal, the owner may submit the Skill again with new evidence. A fixed Skill (clause 7.3) is not withdrawn — if it is challenged, the Account is reviewed instead.

7.9Providing false evidence or naming a school that does not exist is a breach of these Terms and may lead to the Account being blocked (section 13).

8. Verification of Profiles and Administrator decisions

8.1An Administrator either approves a submission or rejects it, giving reasons. A separate decision is made for each Skill.

8.2A Specialist Profile can be approved once at least one of its Skills has been verified. The remaining Skills await a decision within the same request, and the Profile shows verified Skills only. If all Skills are rejected before the first publication, the Profile is not published.

8.3A rejected Profile is not deleted. The owner keeps the draft together with the reasons, corrects it and submits it again. There is no limit on the number of resubmissions.

8.4Administrators aim to review a submission within 24 hours, but the Operator does not guarantee any particular review time. Any period during which a submission was not reviewed because the Account had no active Subscription does not count towards this time.

8.5Submissions from Accounts with neither an active Subscription nor Premium status are not reviewed until payment is resumed. They are not rejected or deleted as a result.

8.6An Administrator may change an earlier decision.

8.7Administrators do not edit another person's Profile, hide an individual Profile or return it to draft. They influence Profile Content only through decisions in the verification process, and respond to breaches by blocking the Account (section 13).

8.8An Administrator may reject a submission from an Account that duplicates a previously rejected Account.

9. Subscriptions and payments

Who pays

9.1Only Professional Profiles are paid. A User Account, registration and the Professional Account itself are free of charge. The fee covers the publication of a public Profile and the use of features designed for Professionals.

9.2The Service has four plans: Professionals — Ireland, Professionals — United Kingdom, Healthy Shop — Ireland, and Healthy Shop — United Kingdom. The four Specialist types share one plan in each country. The plan follows from the Profile type and the country of the Account; it is not chosen from a list.

9.3Current prices and the terms of any Free Period are shown on our Pricing page, which is available without signing in. Prices are shown in euro for Ireland and in pounds sterling for the United Kingdom.

9.4A Healthy Shop Profile is free of charge for as long as the same Account holds a paid Specialist Profile. An Account has at most one paid Subscription. A Healthy Shop Profile that is the only Profile on an Account is paid under the Healthy Shop plan.

9.5An Account is billed under the plan terms in force on the day it became a Professional Account — the day of registration as a Professional or the day a User Account was changed into a Professional Account. The day on which a User Account was created is irrelevant.

Payment card and statement before the first submission

9.6Before a paid Profile is submitted for approval for the first time, a payment method must be added through Stripe (except for a Premium Account — clause 9.29). Without it, the submission cannot be sent. Adding a payment method does not result in any charge.

9.7In the same step, the Professional confirms the statement on fees: "I understand that the fee will be charged in advance once my profile has been approved by an administrator or — where a promotion applies — once the free period has ended." The statement includes a link to these Terms.

9.8The statement is given exactly once per Profile. It is not repeated on resubmission after a rejection, on requests for changes or when payment is resumed. It is recorded together with its date and the version of its wording.

9.9A free Healthy Shop Profile added to a paid Specialist Profile requires neither a payment card nor the statement.

Start of the Subscription, Free Period and payment in advance

9.10Fees apply only once the Profile has been approved. The Subscription starts on the day an Administrator approves the Profile — including a partial approval (clause 8.2). A Profile that is never approved is never charged.

9.11The Subscription is paid in advance. The first payment is taken on the day the Subscription starts, unless a promotion granting a Free Period applies — in which case the first payment is due on the day that period ends.

9.12The Free Period runs from the day the Profile is approved, not from the day of registration or the day a card is added. The length of the Free Period and who is eligible for it are shown on the Pricing page; eligibility depends on the day the Account became a Professional Account (clause 9.5). Time spent awaiting an Administrator's decision does not shorten the Free Period.

9.13Before the first charge, the Service sends a reminder stating the date and the amount. The Plan & billing view shows the owner when their Free Period ends, when the first payment is due and how much it will be.

9.14The Subscription is billed monthly only, automatically, to your payment method, on the same day of each month as the day the Profile was approved. Where a month has no such day, the payment is taken on the last day of that month.

Renewal and cancellation

9.15The Subscription renews automatically each month until the owner cancels it. Cancellation is manual only — in the Plan & billing view. The Subscription does not end because of inactivity, removal of Profile Content, rejection of a request for changes or the passage of time. The only event that cancels it without a separate action by the owner is the deletion of the Account.

9.16After cancellation, the Profile remains visible and the professional features remain available until the end of the period already paid for.

Loss of the Subscription

9.17When a Subscription has been cancelled and the paid period has ended, or remains unpaid after the Grace Period:

• the Profiles are no longer publicly visible;
• the owner can no longer view or edit the Profile or create and manage Events;
• the Plan & billing view remains available, so that the Subscription can be resumed at any time;
• the Account keeps every feature of a free User Account;
• at every sign-in, the Service displays a notice about the unpaid subscription;
• Profile submissions awaiting a decision are not reviewed (clause 8.5);
• Events already published remain in the calendar until their date.

9.18Profile Content is not deleted. When the Subscription is resumed, the Profile returns in its previous form.

Failed payment — Grace Period

9.19If a payment for a Subscription that has not been cancelled fails — for example because of insufficient funds or an expired card — the Profile remains visible on a conditional basis for seven (7) days, and the Account keeps all professional features. During this time, please update your payment method in the Plan & billing view.

9.20If the payment is not completed within seven days, the Subscription becomes unpaid, with the consequences set out in clause 9.17.

Price changes

9.21The Operator may change its prices. A change for new Accounts is shown on the Pricing page from the date on which it takes effect.

9.22Any change to the price of an ongoing Subscription is announced at least 30 days before it takes effect — by an email stating the new price and the date, and by a notice in the Plan & billing view. This applies to every Subscription that has not been cancelled: active, in a Free Period, in a Grace Period, and to an Account that has added a card and whose Profile is awaiting approval.

9.23If the owner does not accept the new price, they may cancel the Subscription before the date of the change. Every price change — including a price reduction — is accompanied by notice of this right.

9.24The new price applies from the first charge falling on or after the date of the change, with no additional payment and no pro-rata refund. A resumed Subscription is charged the price then applicable to existing Accounts.

Refunds and payment data

9.25Fees are not refundable, except where required by law — including where the Subscription is cancelled, the Account is deleted during a paid period or the Account is blocked.

9.26Payments are processed by Stripe under its own terms. The Operator does not see or store full card details. The billing address is collected by Stripe at the first payment, to the extent Stripe requires for the payment method concerned.

Premium Account

9.27The Operator may grant Premium status to a Professional Account and may withdraw it at its discretion.

9.28A Premium Account does not pay for the use of professional features until further notice. It has every right that follows from an active Subscription. Premium status does not exempt a Profile from verification (section 8) or from the Content standards (section 10).

9.29A Premium Account's Profile may be submitted for approval without adding a payment method. The Grace Period following a failed payment does not apply to a Premium Account.

9.30In the Plan & billing view, a Premium Account sees the standard price of its plan together with a notice that it does not need to pay until further notice.

9.31When Premium status is withdrawn, a Grace Period begins (clause 9.19): the Profile remains visible and the professional features remain available. The Plan & billing view states that the Subscription has been cancelled and needs to be renewed. If the Subscription is not renewed before the Grace Period ends, clause 9.17 applies.

10. Content standards

10.1You alone are responsible for the Content you submit and for its accuracy. By submitting Content, you confirm that you have the right to publish it, including the right to use any photographs and the consent of any person shown in them.

10.2An Administrator will not accept, and the Operator may refuse to publish, Content that:

• is contrary to generally accepted principles of social conduct and good manners — including Content that is offensive, discriminatory, hateful, indecent, vulgar, misleading or unlawful;
• contains gross linguistic errors — spelling, grammatical or stylistic;
• includes photographs, materials or Content whose publication could harm the image of All Good Therapists.

10.3These standards apply to every element subject to approval: the name, description, photographs, Skills, locations and Event details. A breach of a standard is sufficient grounds for rejection, even where the submission is otherwise complete.

10.4The reasons for a rejection state which standard is concerned. The Administrator's assessment is final within the Service and cannot be appealed in the Service. This does not affect your statutory rights.

10.5A Professional may not publish Content reserved for another Profile type. In particular, a Healthy Shop may not publish Skill badges.

10.6By submitting Content, you grant the Operator a non-exclusive, royalty-free licence to store, display and reproduce it in the Service — for as long as it is published and for the retention period described in our Privacy Policy.

11. Events

11.1Events may be published only by a Professional with an approved Profile and an active Subscription. There is no separate organiser account.

11.2Every Event, and every significant change to an Event, must be approved by an Administrator. Changes to the title, description, date, recurrence rule, venue or online format, contact details and price are significant. Until a decision is made, the previous version remains in effect.

11.3An Event must include at least: a title, a description, a start and end time, a country, an address or an indication that it takes place online, a county (for an in-person Event) and contact details. The date may not be in the past.

11.4The Organiser is solely responsible for the Event — its organisation, conduct, safety, price and finances, and the accuracy of the information published. The Operator accepts no responsibility for any aspect of an Event.

11.5The price shown for an Event is for information only. The Service does not accept payments for Events.

11.6Registration for Events takes place outside the Service, directly with the contact person indicated by the Organiser.

11.7Adding an Event to your personal calendar is only a private reminder. It is not a registration or a booking and creates no obligation for anyone. The Organiser does not know who has added their Event. Only the owner can see their personal calendar.

11.8An Event may recur weekly, every two weeks, monthly or yearly. Cancelling a recurring Event cancels the whole series.

11.9A cancelled Event remains visible, marked as "cancelled", until its original date. People who have added it to their personal calendar are notified. Past Events are moved to the archive.

11.10An Administrator may moderate, hide and delete any Event.

12. Favourites, recommendations and connections

12.1Signed-in members may save Profiles to their favourites. Favourites are private — a Professional does not know who, or how many people, have saved their Profile.

12.2A recommendation is a single click, without any text or rating. A Profile shows only the number of recommendations it has received.

• Each person may recommend a given Profile only once and may withdraw the recommendation.
• An owner may not recommend their own Profile.
• Recommendations must reflect genuine experience. Creating accounts or giving recommendations in order to inflate a recommendation count artificially is prohibited.

12.3Any signed-in member may report to the Operator a suspected abuse of a Profile's recommendation count. An Administrator may hide or remove illegitimate recommendations and block any Account that breaches these rules.

12.4Recommendations are not a financial or affiliate programme, and the order of search results does not depend on any payment.

12.5A connection ("collaboration") links two Profiles: two Specialists, or a Specialist and a Healthy Shop. It becomes publicly visible only once confirmed by the other party or approved by an Administrator. The other party may reject it, and either party may remove it. Removal by one party removes the connection from both Profiles. Disputes are resolved by an Administrator.

13. Suspension, blocking and termination

13.1The Operator may suspend or block an Account with immediate effect if the Account holder breaches these Terms, if there is a reasonable suspicion of fraud or forged evidence, or if required by law.

• A suspended Account can sign in, but its public Content is not visible and it cannot publish new Content.
• A blocked Account cannot sign in, and its public Content is not visible.

13.2Suspension and blocking apply to the Account and therefore to all of its Profiles and Events. Profiles are not deleted as a result. When the Account is restored, Profiles that were previously published become visible again.

13.3Blocking an Account does not end its Subscription automatically. The Operator decides on the Subscription of a blocked Account case by case.

13.4The Operator gives the reason for a suspension, block or termination, unless prevented from doing so by law or by the need to protect others. When a blocked Account attempts to sign in, the Service directs it to contact support.

13.5The Operator reserves the right to terminate its agreement with an Account holder who repeatedly attempts to publish Content that does not comply with these Terms, even if none of that Content has ever been published. Each case is assessed individually by an Administrator. Rejections on formal grounds (missing evidence, an illegible scan, incomplete details) do not count as such attempts.

13.6Termination in the form of deleting the Account cancels the Subscription without any refund (clause 9.25).

14. Deleting your Account

14.1You may delete your Account yourself at any time, from the Account view. Before deletion, the Service explains the consequences and asks you to confirm.

14.2Deleting an Account:

• immediately removes all of the Account's Profiles from publication, together with their Skills, locations and Events;
• deletes favourites, the personal calendar and connections (on both sides);
• deletes the recommendations given by the Account holder and reduces the counts of the Profiles concerned;
• cancels the Subscription — before the first charge if it is in a Free Period, and without refund once a payment has been taken (access continues until the end of the paid month).

14.3Data that the Operator is required to keep for longer is de-identified in accordance with our Privacy Policy (section 15).

14.4A consent required at registration cannot be withdrawn without deleting the Account.

15. Personal data

15.1The Operator is the controller of personal data. Personal data is processed in accordance with the GDPR and the UK GDPR, as described in our Privacy Policy.

15.2The Service collects only the data it needs in order to operate. A User Account does not process any precise address.

15.3Your rights — access, a copy of your data, rectification, restriction of processing, objection and complaint — are exercised through the contact channel given in our Privacy Policy: [privacy@example.com]. You may also lodge a complaint directly with a supervisory authority: the Data Protection Commission (Ireland) or the Information Commissioner's Office (United Kingdom). You delete your Account yourself (section 14).

15.4Restriction of processing is implemented by blocking the Account while the matter is being resolved.

15.5Retention periods are set out in our Privacy Policy.

15.6Profile views are recorded without identifying the viewer and are not shown to the Profile owner or to other members.

16. Messages from the Service

16.1The Service sends the emails that are necessary for its use — regardless of consents, since they are not marketing communications. They concern in particular:

• confirmation of your email address, password resets and changes of email address (the message is sent to both the old and the new address);
• decisions on Profiles, Skills, requests for changes and Events;
• the start of a Subscription, a reminder before the first charge, renewals, failed payments and cancellations;
• changes to the price of a Subscription (clause 9.22);
• suspension or blocking of an Account;
• reminders, changes of date or venue, and cancellations of Events in your personal calendar.

16.2Messages are sent in English.

17. Intellectual property

The Service — including its design, software, logo and the name "All Good Therapists" — belongs to the Operator or its licensors. You may use the Service only for its intended purpose. Copying, scraping, reselling or reproducing its content, including the directory of Professionals, requires the Operator's written consent.

18. Liability

18.1The Operator verifies Professionals and their Skills as described in sections 7 and 8, but does not guarantee the quality, safety or outcome of any service provided by a Professional or of any Event.

18.2Professionals are responsible for the information they publish. The Operator is not liable for any loss arising from reliance on that information or from agreements and dealings with a Professional or Organiser.

18.3The Operator makes every effort to keep the Service available but does not guarantee that it will operate without interruption or error. Some features depend on third-party services: payments (Stripe), maps and email. While Stripe is unavailable, a payment method cannot be added, and therefore a first Profile submission cannot be sent; existing rights remain unaffected.

18.4Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, liability for fraud, or your statutory rights as a consumer.

18.5Subject to clause 18.4, the Operator's total liability to a Professional is limited to the Subscription fees paid by that Professional in the twelve months preceding the event giving rise to the claim.

19. Changes to these Terms

19.1The Operator may amend these Terms. The version and date at the top of this document indicate the version in force. The Operator records the version accepted by each Account holder.

19.2The Operator gives notice of significant changes through the Service or by email before they take effect. If you do not accept the new Terms, you may delete your Account.

19.3A change to the price of an ongoing Subscription is subject to the separate procedure set out in clauses 9.22 to 9.24.

20. Governing law and disputes

20.1These Terms are governed by the laws of Ireland. Disputes are resolved by the courts of Ireland having jurisdiction over the Operator's registered office.

20.2A consumer living in the United Kingdom also benefits from the mandatory provisions of the law of the part of the United Kingdom in which they live, and may bring proceedings before the courts of that part of the United Kingdom.

21. Contact

• Email: [support@example.com]
• Personal data: [privacy@example.com]
• Post: [Meg Galleon Ltd, registered office address]